Cancellations & Refunds
Refunds: Class credits expire six months after purchase. In the case of short term circumstances, that expiration date may be extended on a case by case basis. Class credits are not available for refund except in extreme circumstances, such as a permanent move out of Regina or long term injury. Please contact us with any questions you may have.
Private group bookings require a non-refundable deposit in order to secure the booking. The deposit will be applied against the total cost of the group booking. You may reschedule your group booking up to 7 days before your originally booked date. If you choose to cancel up to 14 days before your original booking, you will receive credit with our studio in the amount of the deposit. Exceptions to this policy may be made due to extenuating circumstances at the discretion of management.
Cancellations: You need to register online or via phone / text / email to attend a class and each class permits a limited number of participants. If you decide not to attend a class you have registered for, we require you to give us notice of the cancellation at least 12 hours in advance to receive a refund of your class credit . Exceptions can be made for emergencies or extreme circumstances. The penalty for cancelling less than 12 hours prior to a class is the loss of your class credit or a $5 surcharge for unlimited members. The penalty for simply not showing up to a class is the loss of a class credit plus a $5 surcharge or $10 for unlimited members.
FLY Fitness & Aerial Arts Inc. reserves the right to cancel a class due to severe weather, instructor illness, or other extreme circumstances. If a class needs to be cancelled, FLY Fitness & Aerial Arts Inc. will contact enrolled clients directly. Credits used for a cancelled class will be returned to the clients’ accounts.
FLY Fitness & Aerial Arts Inc. reserves the right to cancel a class due to low registration up to 36 hours before the class.
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(the "Website"). Please read the following terms and conditions (this "Agreement"), which apply to your use of the Website and all products and services offered on the Website, the mobile versions thereof, and any applications, platforms or technologies offered by FLY Fitness & Aerial Arts Inc. ("the Company"). The Website is controlled, owned and operated by the Company. This Agreement is a binding contract between you and the Company. You shall be deemed to have agreed to the terms of this Agreement by either using the Website simply as a guest through browsing.
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